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"Education is to remove the image when looking for a premium that should not be vigorous but difficult to fit the customers want to claim. So later on when the customer will make a claim no trouble," said Head of the Department of Public Relations Mini AAJI Sumahandoyo, during a media gathering, in the Plaza Office Tower, Thamrin, Jakarta, Thursday (02/16/2012).He added that customers expect when going to make a claim directly related to the agents who deal with these customers."So if baseball is your agent, may apply to agents who are still a team with your agent," he concluded.